Provider & Supplier Agreement

Providers and Suppliers must provide accurate identity, business, service, product, pricing, payment and verification information. False, misleading or fraudulent information may result in restriction, suspension or termination of the account.

• Perform accepted jobs professionally, safely and according to the agreed scope, price and timeline.
• Provide accurate quotations and disclose material changes to the scope or cost before proceeding.
• Use FixMyNeed's approved process for job acceptance, payments, materials, updates, completion and disputes.
• Provide reasonable job updates, photographs, receipts or other evidence where required.
• Respect customers, their property and confidential information.
• Not request unauthorised payments or intentionally bypass FixMyNeed's payment or transaction-protection processes.

• Provide accurate information about product prices, quantities, specifications, availability and delivery.
• Supply genuine products or materials that correspond with the accepted quotation.
• Not knowingly supply counterfeit, defective, substituted or materially different products without prior approval.
• Promptly disclose changes in price, availability or delivery before an order is confirmed.
• Provide receipts, delivery confirmation or other reasonable transaction evidence where required.
• Follow FixMyNeed's approved payment, fulfilment and dispute processes.

Where a Provider requires materials for a job, the Provider must accurately describe the required materials. Suppliers remain responsible for the accuracy of their quotations and the products they supply.

Any material substitution or significant price change must be disclosed and approved through the applicable FixMyNeed process before purchase or fulfilment.

Providers and Suppliers must follow FixMyNeed's approved payment processes.

Users must not deliberately move a FixMyNeed transaction outside the platform for the purpose of avoiding applicable platform fees, payment protections or transaction controls.

Payment releases, refunds, cancellations and disputes are subject to the applicable FixMyNeed payment and protection policies.

Providers and Suppliers may use customer, provider or transaction information obtained through FixMyNeed only for the authorised job or transaction.

Such information must not be sold, misused, unnecessarily disclosed or used for unrelated marketing or solicitation.

Providers and Suppliers must act honestly, professionally and lawfully.

Fraud, harassment, manipulation of quotations or reviews, counterfeit products, theft, threats, unsafe conduct or other serious misconduct may result in immediate restriction or termination and, where appropriate, referral to relevant authorities.

Providers and Suppliers operate as independent businesses or service professionals unless FixMyNeed expressly agrees otherwise in writing.

Nothing in these Terms creates an employment, partnership, joint venture or agency relationship between FixMyNeed and a Provider or Supplier.

Providers and Suppliers agree to cooperate reasonably with FixMyNeed when a complaint, payment issue or dispute is investigated, including providing relevant photographs, messages, quotations, receipts, delivery records or other transaction evidence.

FixMyNeed may restrict, suspend or terminate accounts that materially or repeatedly violate these Terms or applicable platform policies.

By registering or continuing to operate as a Provider or Supplier on FixMyNeed, you confirm that you have read and agree to this Provider & Supplier Agreement, the FixMyNeed Terms of Use, Privacy Policy, Payment & Protection Policy, and other applicable platform policies.

Electronic acceptance, including clicking "Accept & Continue", constitutes acceptance of these terms.